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PLATINUMMICRO.COM TERMS & CONDITIONS.
Platinummicro.com., All rights reserved. All prices and specifications are subject to change without notice. Platinummicro.com is not responsible for typographical errors. All typographical errors are subject to correction. All parts come with original manufacture warranty and no technical support. Customer pays return shipping on all services. We reserves the right to refuse service to anyone.
We accepts the following payment methods:
• Visa
• Mastercard
• Discover
• American Express
• Pre-paid Company Check, Personal Check, Cashier's Check or Money Order (Note: All Prepaid Orders, including Cashier's Checks, take longer to process because all checks must first clear with the bank due to the existence of fraudulent checks.)
• No Purchase Orders, Fax or C.O.D. orders except. We do not accept international credit cards at this time.
We offers the following shipping methods:
• BUDGET SHIPPING - Takes 8-14 Business Days plus 1-2 days processing time exclude Alaska, Hawaii APO/FPO, and US Protectoral Territory such as (PR, Guam, etc)
• FedEx Ground (Standard Shipping Method) - Takes 4-7 Business Days plus 1-2 days processing time
• FedEx Express Saver (Standard Shipping Method) - Takes 3-4 Business Days plus 1-2 days processing time
• FedEx Second Day - Takes 2 Business Days plus 1-2 days processing time
• FedEx Over-Night - Takes 1 Business Days plus 1-2 days processing time
• USPS Priority - Takes 3-7 Business Days plus 1-2 days processing time
• APO/FPO Welcome! - Takes 2-6 weeks plus 1-2 days processing time
• We do not presently offer international shipping.
Note: Business Day is Monday to Friday not include Saturday Sunday and Holiday.
Price matching / Price policy
We do not offer price matching. For your convenience, all of our most current and lowest pricing is posted on our web site daily. Prices are not negotiable.
Cross-ship
We do not cross-ship under any condition.
Mail-in rebates
For your convenience, We do its best to advertise any current rebates on our web site. The prices listed on our web site do not include the rebate savings. Any use of these rebates is limited to any terms or conditions as determined by the manufacturer. If you have any questions regarding the rebate terms & conditions, please contact the manufacturer directly.
Sales tax
Sales tax is only required for orders shipping within our resident states of business. Therefore, all orders shipping within California will be charged the applicable sales tax according to your area's tax rate.
Electronic Waste Recycling Act
The Electronic Waste Recycling Act ("Act") became law in California on July 1, 2004. The primary objective of this law is to initiate a recycling program for computer products containing chemicals deemed hazardous to the environment. To fund this program, California requires retailers and e-tailers to collect, on the state's behalf, a fee for each product covered by this law. The fee is paid by the consumer at the time of purchase of the covered product. This fee will be remitted directly to the state by us and only applies to orders shipped within California.
The types of products that we are required to collect this recycling fee include cathode ray tubes, cathode ray tube devices, flat panel screens, and other similar video display devices. The actual amount of the recycling fee will vary, based on the screen size of the product when measured diagonally, as follows:
• Greater than 4" and less than 15" -- $8.00
• Greater than or equal to 15" and less than 35" -- $16.00
• Greater than or equal to 35" -- $25.00
For more information concerning the scope and details of the Act, please refer to the California Integrated Waste Management Board's website at http://www.ciwmb.ca.gov/Electronics/Act2003 or to the Department of Toxic Substances Control's website at http://www.dtsc.ca.gov/HazardousWaste/CRTs/SB20.html.
Item testing
Like any other retailers, all items are shipped as we received from the manufacturers. Platinummicro.com does not test any item.
"Must be purchased with Hardware"
These items may not be purchased by themselves, and must be purchased with another item from our store. Any item in our on-line store will be sufficient. There are no minimum dollar requirements or specific hardware requirements.
Return Policy and Conditions
We offer a 14-day money back guarantee from the original ship date for most merchandise. Certain restrictions apply to the products listed below. Please check through for more detail. After 30 days, only the manufacturer's warranty applies and no returns will be accepted.
Except:
• 14-day refund guarantee on all CPU/Memory Software products and refurbished computer products.
• Downloadable software
• Due to manufacturer's policies, Platinummicro.com can not accept refunds or returns on All Software, Retail Boxed Processors, Notebooks, Blank Media Cartridges, Printer, Computer System, Barebone System, Cartridges, Minolta, QMS, Cisco, IBM, Sony, Intel, Tektronix, NEC and Hewlett Packard products. Defective merchandise can be returned to the manufacturer directly. There is likewise no replacement or refund guarantee covering any product that is affected by any "Year 2000" compliance problem.
• Due to manufacturer's policies, Platinummicro.com can not accept refunds on Rackmount Chassis' and Supermicro products. Defective Rackmount Chassis' and Supermicro products are however eligible for replacements during the applicable warranty period.However, to take advantage of Platinummicro.com's return guarantee policy, Customer agrees to comply with Platinummicro.com's Product Return Procedure a set forth below. Any breach of Platinummicro.com's Return Policy Procedure will result in the loss of Platinummicro.com's replacement/return guarantee. Furthermore, all return shipments not in compliance with these instructions will be rejected.
Product Return Procedure:
• To return a product based upon Platinummicro.com's replacement/return guarantee, you must call or fill in RMA request from Click Here our Returns Department and obtain a Return Merchandise Authorization ("RMA") number within the guarantee return period for the product (described above). Platinummicro.com will not accept returns without prior authorization and an RMA number. Once issued, RMA numbers are valid for 15 days within which return products must be received by Platinummicro.com. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.
• Customer is solely responsible for shipping any returned product to Platinummicro.com. Customer agrees to use only reputable carries capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees tobear all shipping charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, Platinummicro.com's Return Procedure will be breached and Platinummicro.com will reject the entire return or may choose to impose additional charges against the customer for replacement of the missing component.
• Platinummicro.com will not refund to Customer the original shipping charges. In addition, Platinummicro.com will assess a 15% restocking fee against the Customer's account on all non-defective returns for refund.
Money back guarantee does not apply to special orders.
Physical damage policy
• Physical damage to any product purchased at Platinummicro.com will effectively void the standard and/or Extended Warranty coverage.
• Improper installation of CPU fans and/or improper clocking may cause CPUs to chip. CPUs that are chipped, burnt or have bent pins are considered physically damaged and cannot be returned for Refund or Repair/replacement. Physical damage includes but is not limited to improper handling and/or any other type of damage sustained by irregular usage.
Restocking fee
A 15% restocking fee will be applied to all returns for refund. Shipping charges are non-refundable. No refund after 15 days.
Technical support
For most products, please contact the original manufacturer for assistance. Platinummicro.com does not provide tech support.
Processing time
You can expect your order to be processed within approximately one to two "business" days, provided the items are in stock and there are no problems with the payment verification. Platinummicro.com does not guarantee same day shipping. Orders will not be processed on weekends and holidays.
Back orders
Platinummicro.com does not sell backordered merchandise. We will never purposely charge a customer for an item that we do not physically have in stock at the time of purchase. Occasional inventory discrepancies may occur due to inaccurate inventory counts or possibly because the last few items on our shelves are damaged and/or not in a condition that we can in good faith send to a customer. In that instance we will refund your credit/Debit card for the item, along with any applicable tax and shipping charges. An automated email will also be sent to your Platinummicro.com login to alert you of the situation. Please note that in the rare instance that a backordered item occurs, your order's processing time will not be adversely affected.
Order status
Platinummicro.com will do everything possible to keep you informed of your order via e-mail. Your tracking number will be emailed to you once the item is shipped. You may also check online status page for live updates.
Security
Security is our main priority. All on-line transactions are sent through our secure server and encrypted with 128-bit technology. Once the information is received through the internet, trusted authorized employees will process your payment, and make sure that your information is handled with the highest level of security.
Privacy
Platinummicro.com Parts respects your privacy. We will not under any circumstances sell or release your information to anyone. All of the information obtained from our web site will be used for processing purposes only. The only e-mail you will receive from Platinummicro.com Parts are updates to any recent orders.
Change orders
You may request a change to your order, provided your order has not already been charged. Please call during business hour to change your order. Please always have your order number ready. Please never request change order via Email as we may not receive it in time.
Cancel orders
You may request a cancellation of your order, provided your order has not already been processed and shipped. Please call during our business hour to cancel your order. If your account has already been charged, you will receive a credit back to your account within approximately 1-2 business days. Please never request cancel order via Email as we may not receive it in time.
Resellers
We do not currently have a reseller or discount program available at this time. Platinummicro.com currently already negotiates the best possible price for you, and offers these great discounts to all of our customers through our web site. Anytime we receive any specials or promotions, we will immediately post them on our web site for you to take advantage.
• Tax: All customers outside of California will not be charged any tax. Therefore, there is no need to fax or set up any reseller tax exemption form.
• For California Resellers: please place your first order as normal, and fax over your reseller permit and this form with your Sales Order number. We will remove all tax from your order. Click here to view and print our reseller tax exemption form.
Volume discounts
Unfortunately, we do not currently offer volume or wholesale discounts. Platinummicro.com currently already negotiates the best possible price for you, and offers these great discounts to all of our customers through our web site. Anytime we receive any specials or promotions, we will immediately post them on our web site for you to take advantage.
Product listings
Platinummicro.com product descriptions are not designed or intended to replace your personal product knowledge, experience and/or research.
Platinummicro.com strives to be as accurate as possible in our product descriptions, compatibility references, information content, pricing, links and any other product information contained in or referenced on our site. However, occasional human error may occur and we therefore cannot guarantee that all product descriptions, specifications, pricing or any other content on the site is entirely accurate, complete, current, or that we are responsible for these errors. In the event that a product is listed at an incorrect price due to typographical, informational, technical or any other error, Platinummicro.com at its sole discretion shall have the right to refuse or cancel any order for that product and immediately amend, correct or remove the inaccurate information. Moreover, all links on Platinummicro.com are intended only to provide visitors with assistance finding additional information and professional opinion; however, due to the fast pace of the industry, complex nature and personal subjective experiences, reviews can become outdated or less accurate over time or even at inception and should therefore never be the sole determinate in a purchasing decision, or, most importantly, a substitute for doing one's own product research. Please remember to consider, you, our valued patron, are ultimately responsible for any purchase decision.
Platinummicro.com PURCHASING AGREEMENT
By accepting delivery of any product delivered from Platinummicro.com, you ("Customer") agree to be bound by the terms and conditions listed below. You and Platinummicro.com agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and Platinummicro.com. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from Platinummicro.com.
Platinummicro.com REFUND GUARANTEE - Platinummicro.com offers our customers a 15-day satisfaction replacement or refund guarantee on all purchases,
Except:
•14-day refund guarantee on all OEM CPU/Memory/Software products and refurbished computer products.
•Due to manufacturer's policies, Platinummicro.com can not accept refunds or returns on All Software, Retail Boxed Processors, Notebooks, Blank Media Cartridges, Printer, Computer System, Barebone System, Cartridges, Minolta, QMS, Cisco, IBM, Sony, Intel, Tektronix, NEC and Hewlett Packard products. Defective merchandise can be returned to the manufacturer directly. There is likewise no replacement or refund guarantee covering any product that is affected by any "Year 2000" compliance problem.
• Due to manufacturer's policies, Platinummicro.com can not accept refunds on Rackmount Chassis' and Supermicro products. Defective Rackmount Chassis' and Supermicro products are however eligible for replacements during the applicable warranty period.However, to take advantage of Platinummicro.com's return guarantee policy, Customer agrees to comply with Platinummicro.com's Product Return Procedure a set forth below. Any breach of Platinummicro.com's Return Policy Procedure will result in the loss of Platinummicro.com's replacement/return guarantee. Furthermore, all return shipments not in compliance with these instructions will be rejected.
Product Return Procedure:
• To return a product based upon Platinummicro.com's replacement/return guarantee, you must call or e-mail our Returns Department and obtain a Return Merchandise Authorization ("RMA") number within the guarantee return period for the product (described above). Platinummicro.com will not accept returns without prior authorization and an RMA number. Once issued, RMA numbers are valid for 15 days within which return products must be received by Platinummicro.com. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.
• Customer is solely responsible for shipping any returned product to Platinummicro.com. Customer agrees to use only reputable carries capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees tobear all shipping charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, Platinummicro.com's Return Procedure will be breached and Platinummicro.com will reject the entire return or may choose to impose additional charges against the customer for replacement of the missing component.
• Platinummicro.com will not refund to Customer the original shipping charges. In addition, Platinummicro.com will assess a 15% restocking fee against the Customer's account on all non-defective returns for refund.
Money back guarantee does not apply to special orders.
Physical damage policy
• Physical damage to any product purchased at Platinummicro.com will effectively void the standard and/or Extended Warranty coverage.
• Improper installation of CPU fans and/or improper clocking may cause CPUs to chip. CPUs that are chipped, burnt or have bent pins are considered physically damaged and cannot be returned for Refund or Repair/replacement. Physical damage includes but is not limited to improper handling and/or any other type of damage sustained by irregular usage.
Restocking fee
A 15% restocking fee will be applied to all returns for refund. Shipping charges are non-refundable. No refund after 15 days.
WARRANTIES
Platinummicro.com is a distributor only. Products sold by Platinummicro.com are not manufactured by Platinummicro.com. The products may, however, be covered by each manufacturer's warranty, service, and support policy (if any). Platinummicro.com assigns and passes through to the Customer any warranty of the manufacturer, and Customer acknowledges that it shall have recourse only under such warranties and only as against the manufacturer of the products. Platinummicro.com MAKES NO REPRESENTATION OR EXPRESS WARRANTY WITH RESPECT TO THE PRODUCT EXCEPT THOSE STATED IN THIS DOCUMENT. Platinummicro.com DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, AS TO ANY SUCH PRODUCT, INCLUDING AND WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTIES ARISING FROM STATUTE, TRADE USAGE, COURSE OF DEALING, OR COURSE OF PERFORMANCE.
LIMITATION OF LIABILITY
IN ALL CIRCUMSTANCES Platinummicro.com's MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. Platinummicro.com SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. Platinummicro.com SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT Platinummicro.com IS APPRISED OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES. 5. GENERAL
TERMS AND CONDITIONS
Payment Terms; Orders: An order is not binding upon Platinummicro.com until it is accepted; Platinummicro.com must receive payment before it will accept an order. Payment for product(s) ordered is due prior to shipment. Customer can make payment by credit card, wire transfer, or some other method prearranged with Platinummicro.com. You agree to pay the amount(s) due as specified on the invoice, and you agree to pay interest on all past-due sums at a rate of 1.5% per month or the highest rate allowed by law, whichever is greater.
Shipping Charges: Your total cost for purchase of any product will include shipping and handling charges shown on the Platinummicro.com invoice.
Price Protection: Our website is updated frequently to ensure that you'll view the latest products and pricing available, and that you receive all of the latest savings. At the time you make a purchase you agree to the listed price. We are unable to make a price adjustment after an order has shipped. However, if you notify Platinummicro.com prior to the shipment of your order, we would be happy to make the price adjustment for you.
Title; Risk of Loss: Platinummicro.com will arrange for shipment of ordered product(s) to the Customer, Free On Board (F.O.B.) shipping point, meaning title to the product(s) -- excepting software-- and risk of loss passes to the Customer upon delivery to the carrier. Platinummicro.com reserves a purchase money security interest in the product(s) until its receipt of the full amount due. Customer agrees to allow Platinummicro.com to sign appropriate documents on Customer's behalf to permit Platinummicro.com to protect its purchase money security interest. Title to software will remain with the licensor(s). All software is provided subject to the license agreement of the software maker. Customer agrees to be bound by any software license agreement once the seal on the package is broken. Platinummicro.com will advise Customer of estimated shipping dates, but Platinummicro.com will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without
limitation, acts of Godor public enemy, acts of federal, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes.
Governing Law and Jurisdiction:
Any dispute arising out of or related to these Terms and Conditions or the sales transaction between Platinummicro.com and Customer shall be governed by the laws of the State of California, without regard to its conflicts of law rules. Specifically, the validity, interpretation, and performance of this agreement shall not be governed by the United Nations Convention on the International Sale of Goods. Platinummicro.com and Customer consent to the exclusive jurisdiction and the venue of the State Courts of the State of California, Los Angeles County, to resolve any dispute between them related hereto, and the parities waive all rights to contest this exclusive jurisdiction and venue of such Courts. Finally, the Customer also agree not to bring any legal action, based upon any legal theory including contract, tort, equity or otherwise, against Platinummicro.com that is more than one year after the date of the applicable invoice.
Severability: If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable California law.
Waiver:The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party's right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.
Entire Agreement: These terms and conditions, together with the Platinummicro.com's invoice respecting the products ordered by Customer, are the complete and exclusive agreement between Platinummicro.com and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between Platinummicro.com and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.
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