A Note to Our Customers About the Coronavirus

Due to Santa Clara, CA (Dept. of Public Health) issued a “shelter in place” Order to all residents, effective on Mar 16th, to slow the spread of COVID-19. Similar Orders issued in the 6 Bay Area counties on the same date. The Order generally requires that all local residents stay in their homes, and that local businesses curtail all business operations. However, the Order provides the exceptions for business deemed “essential,” such as Platinum Micro, that supply products needed for people to work from home by other essential businesses to operate. At present the order remains in force through April 7, 2020, though it may be extended at that time.

Employee Health and Safety First

In response to COVID-19 situation, we’ve implemented updated best practices in our workplace to help ensure the health and safety of our employees and customers. We have temporarily limited on-site business operations to essential staff in our warehouses to ensure fulfilment and delivery of customer orders with minimal interruption

These precautions are designed to ensure customer orders are picked, packed and shipped by healthy employees. Once a package leaves our warehouse, it’s entrusted to one of our shipping partners. A large percentage of these orders are delivered via UPS or the US Postal Service, both of which are taking steps to ensure the health of their employees and safe parcel delivery. UPS published its COVID-19 response here, while the USPS is following guidelines published by the CDC. Platinum Micro deliver the highest, healthiest level of service to our customers.

We are striving to provide you, our customers, with the full line of Consumer Electronic and peripheral selection which is essential for work from home or study from home. Our goal is to do the best to help our customers who are looking for vital technology tools to stay connected.

Finally, If you need any assistance or help finding the right product, Please chat online with our support or call 1-(877)-PMG4YOU. We are happy to help!

Together, let us stand strong and hopeful that this event will be behind us all soon!


All the best, 

Platinum Micro Group